Terms of Service (CGU) — 212IA

Last updated: [October 2026]

Article 1 — Purpose and Acceptance

These Terms of Service (the "Terms") govern access to and use of the 212IA platform (the "Service"), available at 212ia.online and associated domains, operated by 212IA.

By creating an account or using the Service, the Professional unconditionally agrees to these Terms. If you do not agree to these Terms, you must not use the Service.

Article 2 — Description of the Service

212IA is a software-as-a-service (SaaS) platform designed for businesses (retail, restaurants, salons, clinics, and other eligible sectors) enabling them to:

  • Deploy an intelligent AI conversational assistant integrated into their website or available via a dedicated storefront mini-site;
  • Manage their product and service catalog;
  • Receive and manage customer orders and appointment requests captured by the AI assistant;
  • Access a management dashboard with analytics, custom branding, and automated summaries.

212IA acts solely as a technical provider. The Professional remains solely responsible for commercial relationships with their own customers, the accuracy of catalog details, and all customer fulfillment.

Article 3 — Registration and Access

3.1. Accounts are provisioned and configured upon request by the 212IA team.

3.2. The Professional agrees to provide accurate, complete, and updated information.

3.3. The Professional is responsible for maintaining the confidentiality of their credentials and all activity on their account.

3.4. The Service is strictly intended for individuals of legal age acting within a professional capacity.

Article 4 — Subscriptions and Commercial Terms

4.1. Access to the Service is subject to subscription terms (duration, pricing, usage limits) defined in an individual agreement between 212IA and the Professional.

4.2. 212IA reserves the right to suspend Service access in cases of significant and repeated quota overages, non-payment, or breach of these Terms, following reasonable prior notice.

Article 5 — Use of Artificial Intelligence

5.1. The Service uses generative artificial intelligence models to power the conversational assistant.

5.2. The Professional acknowledges and agrees that:

  • AI responses, while governed by strict instructions to limit errors, are not guaranteed to be entirely error-free;
  • Any order or booking request captured by the AI assistant is presented to the customer as pending confirmation and does not constitute a legally binding commitment until approved by the Professional;
  • The Professional is responsible for reviewing and confirming each order or booking.

Article 6 — Content and Catalog

6.1. The Professional is solely responsible for all content published or imported into the platform (descriptions, images, pricing, hours).

6.2. The Professional warrants they possess all necessary rights and intellectual property permissions for content uploaded or imported.

Article 7 — Limitation of Liability

7.1. 212IA acts as a technical software provider and is not a party to transactions between the Professional and end customers.

7.2. 212IA does not guarantee uninterrupted Service availability and shall not be liable for temporary downtime due to maintenance, cloud outages, or third-party provider failures.

7.3. Total liability shall be limited to the amounts actually paid by the Professional under their subscription during the preceding twelve (12) months.

Article 8 — Intellectual Property

8.1. The 212IA platform (code, design, brand, user interface) is the exclusive property of 212IA.

8.2. The Professional retains full ownership of their own content, granting 212IA a limited license to host and display content as necessary to operate the Service.

Article 9 — Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with applicable laws. Any dispute shall be submitted to the competent courts having jurisdiction, following reasonable attempts at amicable resolution.

Article 10 — Contact

For any questions regarding these Terms, contact us at: support@212ia.online.