Privacy Policy — 212IA

Last updated: [October 2026]

1. Introduction

This Privacy Policy describes how 212IA ("we", "us", or "our") collects, uses, stores, and protects personal data in connection with the 212IA platform and services (the "Service").

This policy applies to two categories of users:

  • Professionals and business owners who subscribe to or use the Service;
  • End customers who interact with the AI conversational assistant provided by a Professional.

2. Roles and Responsibilities

2.1. Regarding Professional account data (account credentials, contact details, billing information), 212IA acts as the data controller.

2.2. Regarding End Customer data (collected via the AI assistant during orders, bookings, or inquiries), 212IA acts as a technical processor on behalf of the Professional, who remains the primary party responsible for customer relationships. 212IA processes this data solely to provide and operate the Service (transmitting requests, displaying them in the dashboard), and never sells or uses customer data for independent commercial purposes.

2.3. Any inquiries or requests regarding how an End Customer's data is handled by a Professional should be directed primarily to the relevant Professional. 212IA provides technical support when needed to facilitate compliance.

3. Data We Collect

3.1. Data Concerning Professionals

  • Identity and contact details: full name, business name, email address, phone number, physical address;
  • Business information: industry, hours of operation, description, logo, branding, storefront images;
  • Account & authentication data: login identifiers, session records;
  • Content provided: product or service catalogs, storefront customizations, imported or manual catalog feeds;
  • Subscription and billing details.

3.2. Data Concerning End Customers

Data collected through the AI conversational assistant is strictly limited to what is necessary to fulfill customer requests (orders, bookings, support questions):

  • Name and contact details;
  • Phone number;
  • Delivery address (for shipping orders);
  • Conversation content and transcripts with the AI assistant.

212IA does not use advertising or third-party tracking cookies on its website.

3.3. Children's Privacy

The Service is designed and intended for adult professionals. We do not knowingly collect personal information from individuals under the age of 18.

4. How We Use Data

Data is collected and processed for the following purposes:

  • Creating and managing Professional accounts;
  • Powering the AI assistant and delivering customer orders and bookings to the Professional;
  • Providing features such as analytics, automated briefings, and notifications;
  • Maintaining system security, rate limiting, and fraud prevention;
  • Complying with applicable legal obligations.

5. Data Sharing and Processors

212IA partners with reputable infrastructure and AI technology providers (such as cloud hosting and computing) that meet industry security standards. We do not sell personal data to third parties for marketing or advertising purposes.

6. Data Retention

  • Data is retained for as long as the Professional maintains an active account on the Service.
  • Professionals may request the deletion of their data at any time, subject to legal compliance requirements.
  • Following account cancellation, data is stored securely for up to 365 days to allow account reactivation without loss of records, after which it is permanently deleted.

7. Data Security

We implement technical and organizational security measures to protect data against unauthorized access, loss, or alteration, including:

  • Strict data isolation between separate customer accounts;
  • Role-based access controls;
  • Automated abuse prevention and API rate limiting;
  • Encryption in transit using HTTPS / TLS.

8. Your Rights

Subject to applicable data protection laws, individuals may exercise rights regarding their personal data, including the right to access, rectify, delete, or restrict the processing of their information.

To exercise these rights, Professionals may contact support@212ia.online. End customers should contact the respective business first, or contact our support team for assistance.

9. International Transfers

Data may be processed by technical cloud infrastructure providers operating internationally, including in the United States, utilizing standard contractual safeguards and industry security practices.

10. Updates to this Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct notice.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us at: support@212ia.online.